Menu
has been created for the sole purpose of
providing Education and System Tools to improve Service, Profits and Sales!
There is no Secret to Service! Anyone, anywhere that comes into contact (directly or indirectly) with any type of Customer, provides Service. Service is your secret weapon!
It is a common thought process for the word, Service to be considered only the front line person that has the direct contact with the Customer. The front line person delivers the end product only. Delivering Service requires the skills and talents of many people, working as a united Team! Customer Service is almost always the dividing line of a Customer’s loyalty.
Through providing Education and developing customized system tools, I assist in the betterment of operations for the entire organization. Through proper Training you can be the top in the industry! Always push your people to reach a little higher!
I, Scott Armstrong, am a very firm believer that the Team of a business is either properly Trained, or they are not. No matter how awesome the product, if the Team can’t sell it, execute it and serve it consistently in a safe environment, the product sits on the shelf.
Raised in the heart of northwest Ohio’s farmland, I started in the Food and Beverage Industry at a very young age – my first real job was flippin’ burgers and scoopin’ ice cream cones in a nostalgic ice cream parlor in historic Grand Rapids, Ohio. Now, over 35 years later and having progressively worked every level of Team and Management roles, I utilize this first-hand exposure and knowledge to build systems and provide innovative, up-beat Training sessions and systematic materials for owners and operators of the metro New Orleans region, my home, for the most part of, the past 25 years.
Being a proud member of the National and Louisiana Restaurant Associations, I am a Certified Instructor and Proctor of the ServSafe® Manager Certification Course and a Louisiana State Certified Instructor of the Responsible Vendor Code.
Any business operates more smoothly when all systems, tools, Training departments and Education are properly in place and executed – and supplying this infrastructure is exactly what I do. From a single checklist to being your Outsourced Training Department, I customize all materials, courses and checklists to be specific for your needs, your budget and your operation.
Nausea, projectile diarrhea, projectile vomiting, stomach cramps, fever, sweating, loss of work, hospitalization…and maybe even death! The perfect formula for an embarrassing and expensive lawsuit – possibly may even lead to business closure and loss of personal assets and property!
*The National Restaurant Association’s ServSafe® Food Handler Program is for Education purposes only and does not meet the Louisiana State Department of Health and Hospitals (DHH) property certification requirements.
Sounds scary, huh? According to the Centers for Disease Control, an estimated 1 in 6 American’s (48 million people) get sick from food each year. 128,000 are hospitalized, 3,000 die!
When one serves any consumable product to the general public, proper food safety and handling awareness need to be instilled and enforced. Establishing safe food handling discipline is not easy. This requires Education, system tools and a focus from the entire staff.
Utilizing The National Restaurant’s Association’s ServSafe® Food Handler Program*, I’ll work with you to provide Education to your staff, customize the course to accommodate your menu and operational footprint to assist in the prevention of a food-borne illness outbreak.
Designed to enhance and build the knowledge of the Growing Manager, these ‘Getting it done through your people’ programs are packed with ideas, tips and tricks to obtaining better Sales, smoother Operations and higher Profits.
The success of any Training Department begins by having the foundational tools required, and putting the right people in place. Working very closely with you and your people, I’ll build and provide customized Tools and Education to assist in the building of the Training Department.
.
